Privacy Policy

1. Who We Are

MAKE it happen! is a freelance web design service operated by Effie Makri, based in Athens, Greece. We create professional landing pages for small businesses.

For any questions regarding this privacy policy or your personal data, you can contact us through our contact form or via WhatsApp.

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our website. This includes:

• Contact Form: Your name, email address, subject, and message content.
• Project Questionnaire: Business name, industry, location, target audience, business description, contact details (phone number, email, WhatsApp number, physical address), business hours, services and pricing information, brand preferences (colours, design style), logo files, social media links, testimonials, and any additional information you choose to provide.

3. How We Use Your Data

We use the data collected for the following purposes:

• To respond to your enquiries submitted through the contact form.
• To understand your project requirements and create your landing page.
• To communicate with you about your project.
• To improve our website and services.

We do not use your personal data for marketing purposes unless you have explicitly given consent.

4. How We Process Your Data

Form submissions (both the contact form and the project questionnaire) are processed through Formspree, a third-party form handling service. Formspree processes your data on our behalf in accordance with their own privacy policy. Data submitted through Formspree is forwarded to us via email.

5. Cookies and Analytics

Our website uses the following cookies and tracking technologies:

• Essential Cookies: We use a cookie consent preference cookie stored in your browser's local storage to remember whether you have accepted our cookie notice.
• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, time spent on the site, browser type, device type, and approximate geographic location. This data helps us improve our website. Google Analytics may set cookies on your device. For more information, see Google's Privacy Policy.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the website.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. Your data may be shared only with:

• Formspree: For processing form submissions (as described above).
• Google: Through Google Analytics for website usage analysis.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Contact form messages are retained for up to 12 months.
• Project questionnaire data is retained for the duration of the project and up to 24 months after completion for reference purposes.
• Google Analytics data is retained according to Google's standard data retention settings.

8. Your Rights Under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data.

To exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days.

9. Data Security

We take reasonable measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):

• Website: www.dpa.gr
• Address: Kifisias 1-3, 115 23 Athens, Greece